Returns & Exchanges
We want you to love your look. If you aren't 100% satisfied, we offer a 30-day risk-free return and exchange policy for all frames.
1
Initiate Request
Visit our online returns portal with your order number and zip code to start the process.
2
Print Label
Download and print the prepaid shipping label provided by our system.
3
Pack Your Items
Securely pack the Base Frames and Top Frames in their original packaging to prevent damage.
4
Drop Off
Hand your package to the designated carrier. Once received, we will process your refund or exchange within 5 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing